Last updated: September 2026
Our promise
Pawly Veterinary Clinic respects your privacy. This policy explains what information we collect, why we use it and the choices you have. We only collect what we need to provide safe, thoughtful care and operate our clinic.
Information we collect
When you contact us or book an appointment, we may collect your name, contact details, pet details, appointment history and relevant medical information. We may also receive technical information such as browser type when you use our website.
How we use information
- To arrange appointments and provide veterinary care.
- To contact you about treatment, reminders and follow-up care.
- To improve our services, website and patient experience.
- To meet legal, professional and animal-welfare obligations.
Sharing and retention
We do not sell your personal information. We may share relevant details with trusted service providers or another veterinary professional when needed for your pet's care. We keep information only for as long as necessary and protect it with appropriate safeguards.
Your choices
You can ask to see, correct or delete personal information we hold about you, subject to legal and clinical record requirements. Email hello@pawly.co and we will respond as soon as practical.